phpFoxSolutions.com / Teamwurkz guarantees that in the event of hardware failure, replacement will be done within 2 hours or in a reasonable amount of time depending on the issue or situation that arises, or alternatively transfer of site to new server. This guarantee does not include the time it requires to perform additional software related to maintenance, including rebuilding web accounts from backups, cloning hard drives, reloading the operating system, reloading and configuring softwares/applications.
phpFoxSolutions.com / Teamwurkz guarantees 99% network uptime, with the exception of the following:
In the event that phpFoxSolutions.com / Teamwurkz did not meet the guaranteed network uptime, clients are eligible to request compensation for downtime.
phpFoxSolutions.com / Teamwurkz will provide Site Assistance and Advanced Management as best effort support. This means that whenever possible our support technicians will provide their best effort to help support clients regarding phpfox script or 3rd party applications. Site Assistance and Advanced Management Support is not guaranteed and may vary dramatically. No warranties or guarantees are provided on Site Assistance and Advanced Management Support.